Tuesday, May 10, 2011
Repair Service
We have a stainless steal side by side refrigerator. It's a high end model, I guess, but we got a great deal on it about eight years ago and since Devil is a cook, we need a good sized fridge. About four years ago we had an entire fridge of food go sour because it stopped cooling. We called the repair man who happened to be a bible thumping unreliable prick. A great combo, let me tell you. In four weeks time he wouldn't return phone calls, he'd show up at the crack of dawn and he kept telling us that he needed to order parts. Mind you, this went on for four weeks. The last time he showed up we'd been trying to reach him for five days and it was my only day off. He knocked on the door at 730am. That was the last fucking time this god loving fruit loop was in my home. For four years our fridge has been serviced for the same issue. As soon as they defrost the heating element they leave. Well fuck me, I can do that. For a week or so the fridge side freezes on the top 3 shelves. What a pain in the ass. Then it stops cooling and within three weeks of the service call our freezer has frozen over and needs to be defrosted. This has been going on for four years! I'm ready to kick it to the curb and buy a new one. Devil isn't because this is, or should be, a good fridge. A couple months ago he bought a warranty through Sears. We've had three service calls now. The first guy did what all the others would do. Empty the freezer. Pull the back cover off. Defrost the heating element. And then leave. Thus, starting the vicious cycle over. This past weekend we had a new guy. He actually listened to Devil's long list of issues, including all service call results. Thankfully he decided that's obviously not fixing the problem and actually looked into finding the main issue. The first thing he found was that the damper wasn't even plugged in. The damper is the thing that opens and closes as the fridge needs cooling. (it's in the side panel between the freezer and fridge). Not only that, it was the wrong one. The wrong one! So, that was an easy fix to four years of hassle. Right? WRONG! The next day we woke up and everything in the fridge was frozen. Not just the top three shelves, the entire fucking fridge. FROZEN! So, out comes the same repairman. He's pulled the entire back panel off and there's a wire that was cut and the mother board that the god fearing nut case installed was wrong, as well. So, it all goes back to the initial service call. He's the only one that has ever replaced anything. However, I cannot place the sole blame on him. We have had countless number of technicians out and they all have just defrosted the heating element and left. What a frustrating experience. I hope that this is the last time we have someone out to look at the mother fucking refrigerator. I will kick it to the curb, hear my words, Devil!
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It wasn't Joe Collins that worked on it the first time was it?
ReplyDeleteLOL no, it was not. It was Billy Rodriguez and it took him over a month and several trips to fuck it up so bad that it's taken us several years to fix.
ReplyDeletemy sister married a guy out in Colorado over 30 years ago. (I graduated in 1980 so that isnt that long ago) Anyway their main list of friends are people that He served with in the AirForce in Vietnam. One works for General Electric appliance division so that is where my parents got their major appliances for years. He would take the new stuff that was rejected by customers for scratches or the wrong chrome os something cosmetic and save them back for when we needed something. Which was about once every 20 or so years. Anyway the last fridge developed issues underneath where if you touched both door handles you would get lit up by lectricity or if you touched one door and the stove or kitchen sink that had a good ground you would get lit up too. But it kept the right temperature so we just wrapped the handles with rubber innertube.
ReplyDeleteAfter 15 or 18 years of working right, one day it just started to act wonky. It would keep the freezer cold but the fridge part was warm to the touch. One repair dude showed up and proclaimed that "there is TOO MUCH freon in the factory sealed system" !! Like I didnt know that fridges manufactured freon while in operation for over 15 years. The factory installed to much ? Right.
He installed tap-ins to adjust the freon and drained some out. The GE guy in Colorado howled with laughter when he was told the witch doctor said that 'he didnt know what was wrong but he was just a gonna bleed it a little just in case'.
so after he left the fridge worked for a day before acting up. I called another guy and he installed a timer switch underneath that seemed to make it run much better for a while. (remember the witch doctor) seems he drained out a bunch of oil with the freon. The compressor started cycling soo hard that it would shake and rattle the dishes in the cupboard on the upper wall across the room. Called second guy back and told him to come back and prounce the thing dead so I could get another one. He brought up a new fridge from the hardware store right next to his storefront and that one has been working great for 10 years. I still call the first guy "the appliance killer"
LOL! Okay, that sounds like the same issue that we've had but we were finally told it was the damper. That's why the fridge wasn't cooling. Replaced that. Then it was the circuit board. Three days later there's a foul odor coming from the fridge...it's not doing anything, freezing, cooling, it's not working. So, now the guy, who is very nice and knowledgeable, has replaced everything inside of it. In fact, he's ordered a new ice maker and will install that in a couple weeks. So, he is pretty certain this is the last of our problems.
ReplyDeleteSo, was there freon in yours or was the witch doctor confused and did something to "fix" it and leave? I bet that's what it was. He didn't know what was wrong with it and wanted to be out of there ASAP.